Step 1. Log in or register for Self Service Centre
Step 2. Select "My Details" to change how we contact you.
Customers have told us they would like more the choice in how they receive their documents. Receiving your insurance documents by email is:
Once you have made the switch to email, insurance documents for any eligible current and future policies you may take out with us will be emailed to your chosen email address.
It’s easy- simply contact us on 132 132 or visit a branch and we can make the switch for you. Alternatively, log in to your account to manage your policies and preferences.
Insurance documents we email includes:
Any policy types and documents unable to be sent by email will continue to be sent by post.
The following policy documents will continue to be sent to you by post as well as some non-automated letters:
Insurance documents will only be sent via email to those policy holders who provided consent for us to do so. If you're a joint policy holder and have not elected to receive your documents by email, you'll continue to receive your insurance documents by post.
Where there are four or more policy holders, we'll continue to send the insurance policy documents for that policy by post.
It is important you tell us when you change your email address so that you continue to receive your documents. You can update your email address by logging in to your account, or contact us on 132 132 or visit a branch and we can make the switch for you.
We’ll send your insurance documents to the email address you provide. If we receive notification that the email is undelivered, we'll send those insurance documents by post. You can also log in to your account to update your email address.
Providing a mobile number enables us to send you messages, such as reminders if you have not paid for your policy by the due date.
You can either view your emailed documents by logging in to your account, or contact us on 132 132 or visit a branch for assistance.
No, the full range of payment options are still available to you, such as BPAY, at a branch, over the phone or online.
Yes, simply log in to your account, contact us on 133 233 or visit a branch to switch back to receiving your insurance policy documents by post. It’s also a good idea to check your mailing address with us in case it needs updating.
If you hold more than 10 policies with us, they won’t all be listed in the confirmation email, because of limited space. There are also some policy types that we’re currently unable to send by email.
Refer to “Which insurance policy types will be sent to me by email?” above, contact us on 132 132 or visit a branch.
Please note: policies that are held in a business name aren't currently available to view in Self Service Centre. Also, only one email address can be used to register for Self Service Centre - the same email address can’t be shared between Self Service Centre accounts.
