Frequently Asked Questions

Can I change my excess ?

You can increase your excess anytime, but you can only reduce it when your policy is up for renewal.

If your policy is up for renewal

  • For car and home policies:
    1. Log in to your account
    2. Select the policy you want to change the excess for
    3. Select Change my excess and sum insured
  • For all other types of policies, call 131 144.

If your policy is not up for renewal

  • For home policies:
    1. Log in to your account
    2. Select the policy you want to change the excess for
    3. Select Change my excess and sum insured
  • For car, motorcycle or scooter policies, call 1300 300 171.
  • For all other types of policies, call 132 132.

How helpful was this answer?

Cover is subject to standard underwriting guidelines and policy terms. Limits apply. NRMA Insurance is issued by Insurance Australia Limited ABN 11 000 016 722 trading as NRMA Insurance.

This is general advice only so to see if this product is right for you, consider your own circumstances and the relevant Product Disclosure Statement (PDS)