What you need to know about your travel insurance during the coronavirus pandemic
On 11 March 2020 the World Health Organisation (WHO) declared the coronavirus outbreak is a global pandemic.
On 24 March 2020, the Australian Government announced a ban on overseas travel (with limited exceptions). They also advise avoiding all non-essential domestic travel. Read our claims advice.
If your travel plans have been affected by the coronavirus pandemic, you may be eligible for a refund of your premium when you cancel your policy. This depends on your situation, so check below for more information.
You’re eligible for a full refund of your premium if all these apply to you:
Once you've requested your refund, we'll process it as soon as we can (usually within 3 weeks).
The refund will be sent to the same card you used to pay your premium.
If there are any issues processing your refund, we'll contact you.
You’re eligible for a partial refund of your premium if all these apply to you:
To arrange a refund for your annual multi-trip policy, you have to call us on 1300 135 826.
If your trip’s been cancelled because of the coronavirus pandemic and you don’t have new travel dates yet, you can also request a credit note.
We’ll give you credit for the full premium you’ve paid, and you can use it to pay for another travel insurance policy within two years of your original departure date.
You can get a credit note if your original departure date (shown on your Certificate of Insurance) is after 24 March 2020.
To request a credit note, call us on 1300 135 640.
If your trip has been postponed and you need to update your policy with your new departure dates, call us on 1300 305 790 (7:30am–7.30pm).