Coronavirus support

Our response

Your health and safety are really important to us, so we want to share what we’re doing to help keep you safe during the coronavirus outbreak.

We’ll keep everything you need to know about our response here, and update it when things change.

Here’s some of what we’re doing to help you, our teams, and our networks of suppliers (like assessors and repairers) stay as safe as possible.


Check your travel insurance cover

If you have to cancel your trip because of the coronavirus pandemic, you may be eligible for a refund.

Or, if your trip is postponed, you can contact us to update your policy details.

Learn more about these options and see other important travel insurance details in our coronavirus travel insurance information, or read the latest claims advice.


Help with CTP Insurance is temporarily unavailable in our branch

During the pandemic, our CTP Insurance teams are only available over the phone or on email, not in our branch.

If you need help with your CTP Insurance, call us on 1800 633 176 (9am–5:30pm, Mon–Fri).


Keeping safe when you claim

We’re making changes to how we manage claims to help minimise risk for you and our network of suppliers (like assessors and repairers).

Our network of suppliers will ask screening questions, wear protective gear, and follow all health and safety advice from the authorities.

We’re also using live video assessments, so for some claims we may not have to do assessments in person.

Wait times over the phone can be longer than usual, so it’s fastest to log in to make a claim for your home or car.